FAQ

A laboratory test is a medical procedure that involves analyzing a sample of your blood, urine, or other bodily substance. These tests help doctors diagnose diseases, monitor your health, and make decisions about your treatment.

Your healthcare provider will order the appropriate tests based on your symptoms, medical history, and risk factors.

This depends on the specific test and the policies of our lab. Some tests may require an appointment, while others may be done on a walk-in basis. It’s best to check with us beforehand.

Turnaround time varies depending on the complexity of the test. Many common tests have results available within 24-48 hours, but some specialized tests may take longer.

Your healthcare provider will interpret your results and explain what they mean. They will also discuss any necessary follow-up care or treatment options.

A vaccine is a biological preparation that helps protect you from getting sick from certain diseases. It works by training your body’s immune system to recognize and fight off specific viruses or bacteria.

This depends on your age, health history, lifestyle, and travel plans. It’s best to consult your doctor or a travel health specialist to determine your individual needs.

Vaccines are rigorously tested for safety before being approved for use. Side effects are usually mild and temporary, such as soreness at the injection site or a low-grade fever. Serious side effects are very rare.

Vaccines protect you from serious diseases and help prevent the spread of those diseases to others. This helps to protect vulnerable populations like infants, the elderly, and people with weakened immune systems.

Most side effects are mild and go away on their own. You can apply a cold compress to the injection site and take over-the-counter pain relievers if needed. If you have any concerns, contact your doctor.

Minor surgery refers to surgical procedures that are less invasive than major surgery, often involving smaller incisions, local anesthesia, and minimal tissue disruption. These procedures are typically performed on an outpatient basis, allowing you to return home the same day.

Most minor surgeries are performed under local anesthesia, numbing the area being treated. In some cases, you may be offered sedation to help you relax.

Recovery time varies depending on the procedure. Most patients can return to their normal activities within a few days.

Minor surgery is generally safe, but like any surgical procedure, there are potential risks and complications, including:

• Bleeding
• Infection
• Scarring
• Pain
• Nerve damage

Benefits of minor surgery include:

• Minimal invasiveness
• Quick recovery time
• Reduced pain and discomfort
• Improved cosmetic appearance
• Early diagnosis and treatment of skin cancer

Wound care is the process of treating and managing an injury to the skin and underlying tissue. This can include a variety of wounds like cuts, scrapes, burns, pressure sores, and surgical incisions.

Signs of infection include increased pain, redness, swelling, warmth around the wound, pus or discharge, and possibly fever.

The frequency of wound checks depends on the type, severity, and location of your wound. We will develop a personalized plan for you.

(This depends on your service. If you do) Yes, we offer home visits for patients who have difficulty traveling to our clinic.

This depends on the type of wound and dressing. We’ll provide specific instructions for your situation. In general, avoid soaking the wound.

IV therapy involves administering fluids, vitamins, minerals, and antioxidants directly into your bloodstream through a vein. This allows for rapid absorption and 100% bioavailability, meaning your body utilizes the nutrients immediately.

IV therapy is generally safe when administered by a qualified healthcare professional. We take precautions to ensure your safety, including:

• Using sterile equipment and techniques
• Monitoring you throughout the infusion
• Reviewing your medical history and current medications

The duration of an IV infusion varies depending on the type of infusion and individual needs. Most infusions take between 30 and 60 minutes.

You may experience a slight pinch when the IV catheter is inserted, but the infusion itself is generally painless.

The cost of IV therapy varies depending on the type of infusion and the provider.

Doctor On Call is a telehealth service that allows you to have virtual appointments with a doctor from the comfort of your own home, using your phone or computer.

Our doctors can treat a wide range of conditions, including colds, flu, allergies, urinary tract infections, skin rashes, anxiety, and depression. We also offer chronic disease management for conditions like diabetes and hypertension.

Yes, our doctors are available 24 hours a day, 7 days a week, including holidays.

The cost of a Doctor On Call visit varies depending on factors such as the length of the consultation and whether you have insurance. We strive to offer transparent and competitive pricing.

We accept many major insurance plans. Please check with your insurance provider to confirm coverage for telehealth services.

Medical tourism involves traveling to another country to receive healthcare. It can include a wide range of treatments, from health checkups and dental care to specialized surgeries.

Many people choose medical tourism to access high-quality care at lower costs, shorter wait times, specialized treatments, or to combine their healthcare with a vacation.

Highlight your clinic’s strengths, such as:

• Experienced and qualified medical professionals
• State-of-the-art facilities and technology
• Personalized care and attention
• Affordable prices and transparent billing
• Convenient location and comfortable environment
• Support with travel arrangements and accommodation

Advise patients to check with their insurance provider about coverage for medical expenses incurred overseas. You can also mention if you work with any international insurance providers.

Advise patients to get a checkup in their home country if necessary, especially for those with pre-existing conditions.

STDs (sexually transmitted diseases) are infections passed from one person to another through sexual contact. They’re caused by bacteria, viruses, or parasites.

Many STDs have no symptoms. Testing is the only way to know your status and prevent spreading infections. Early detection also makes treatment more effective.

It depends on your sexual activity and risk factors. Talk to your doctor for personalized recommendations. Generally, sexually active people should be tested at least once a year.

Yes, your test results and medical information are kept strictly confidential.

Results typically take a few days to a week.

PEP stands for post-exposure prophylaxis. It’s a course of antiretroviral medications taken after a possible exposure to HIV to reduce the risk of getting infected. It’s crucial to start PEP as soon as possible, ideally within 72 hours of exposure.

PEP is not 100% effective, but it can significantly reduce the risk of HIV infection if started promptly and taken correctly.

PEP is typically a 28-day course of medication. You must take it exactly as prescribed for it to be effective.

Side effects vary from person to person but can include nausea, vomiting, diarrhea, fatigue, headache, and rash. Most side effects are mild and temporary.

Insurance coverage for PEP varies. It’s important to check with your insurance provider to understand your coverage.

PrEP stands for pre-exposure prophylaxis. It involves taking a specific medication to prevent HIV infection. It is highly effective when taken as prescribed.

PrEP medication works by blocking the HIV virus from replicating in your body. This prevents the virus from establishing an infection.

When taken consistently as directed, PrEP can reduce the risk of getting HIV from sex by about 99%. Among people who inject drugs, it reduces the risk by at least 74%.

No, PrEP (pre-exposure prophylaxis) is taken before a potential exposure to HIV to prevent infection. PEP (post-exposure prophylaxis) is taken after a possible exposure to reduce the risk of contracting HIV.

Most people experience mild side effects, if any, which may include nausea, headache, or fatigue. These usually subside over time.